How can we help?

Email us at info@agentislongevity.com. You'll get an automatic confirmation, and our team will follow up within 24–48 hours. This is the escalation path for anything on the Agentis side.

For anything related to the Ultrahuman app, account access, or the lab platform, contact Ultrahuman Support directly:

• US: +1 (724) 705-0275
• UK: +44 745-574-6726
• Email: support@ultrahuman.com

Ultrahuman authenticates accounts using Apple or Google Sign-In:

• If your email is an Apple ID (e.g., used for Apple Pay), tap “Sign in with Apple.”
• If it's a Google account, tap “Sign in with Google.”
• If your email isn't linked to either, link it to an Apple ID or Google account, then sign in.
• Or restart using a personal email that's already tied to Apple or Google.

Your privacy is important to us. The information you provide is used to:

• Personalize your longevity assessment and recommendations
• Coordinate lab testing and clinical care
• Let your licensed provider review your health information
• Improve your experience on the Agentis platform
• Send appointment reminders, lab updates, and important information about your care

No. Agentis does not sell your personal health information. We maintain administrative, technical, and physical safeguards to protect your data and comply with applicable privacy laws, including HIPAA where applicable. By using the platform, you consent to the collection and use of your information for these purposes. See our full Privacy Policy.

Longevity therapies are available following lab work and a clinical evaluation with a licensed provider.

Yes. Lab work and a clinical evaluation with a licensed provider are required before any treatment recommendations can be made.

No. It is for educational purposes only and is not a substitute for medical advice, diagnosis, or treatment from a qualified healthcare provider.

No. These statements have not been evaluated by the Food and Drug Administration.

Peptide therapies are dispensed exclusively through licensed, U.S.-based, FDA-compliant compounding pharmacies.

No. Availability depends on current federal and state regulations and may change over time.

Some states have regulatory restrictions. For example, availability in California and Ohio may be limited or unavailable based on evolving regulations.

Yes. You can complete the assessment and continue through the experience. If Ultrahuman lab collection isn't available where you live, you'll be offered alternatives, such as uploading existing lab results. Ultrahuman lab work is unavailable in New York and New Jersey, where you may upload labs into the Ultrahuman app.

Healthcare regulations vary by state and continue to evolve, so some lab services and therapies may not be available everywhere. Agentis follows all applicable federal and state requirements for patient safety and compliance.

You can cancel a continuing membership anytime from the Agentis app. Because the assessment includes lab work and any shipped protocol kits may contain compounded prescriptions that cannot be returned, refund eligibility depends on where you are in the process.

Email info@agentislongevity.com and our team will walk you through your options for your specific situation.

The assessment and membership are generally HSA and FSA eligible, and itemized receipts are provided for reimbursement. Eligibility applies to qualifying services and depends on your plan, so confirm with your plan administrator.

Agentis recommends testing every three months to track progress, measure your response to treatment, and keep optimizing your plan. That's four assessments a year, alternating comprehensive and focused panels:

• Month 0: Comprehensive (Robust) panel
• Month 3: Focused (Trim Down) panel
• Month 6: Comprehensive (Robust) panel
• Month 9: Focused (Trim Down) panel

Your panel measures 60+ biomarkers across the systems that drive healthspan, grouped by domain: heart health, metabolism and blood sugar, hormones, thyroid, inflammation, kidney and liver, blood health (CBC), and nutrition and recovery. The full breakdown is shown in the checkout summary before you pay.